Casco Bay Custom Charters reserves the right to change the vessel assigned to a reservation in the rare circumstance that a vessel is unavailable due to maintenance or other unforeseen circumstances. In such cases, Casco Bay Custom Charters will make every effort to notify guests of the vessel change in advance of their charter.
Reservations + Deposit Required
Small Groups aboard MONHEGAN (1 – 6 guests)
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A 50% deposit + taxes/fees is required at the time of booking
Large Groups aboard MARIE L (7 – 16 guests)
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A $500 deposit + taxes/fees is required at the time of booking
The remaining balance will be charged to the card on file the day of your charter + any upgrades purchased after booking and prior to departure or onboard during your charter.
For charters aboard MARIE L, we will get an accurate headcount of your group the day of your charter and charge your reservation accordingly. If your final guest count drops below the minimum for MARIE L (7 guests), we will charge the cheapest (not free) MARIE L tickets to reach the minimum of 7 tickets.
Reservations can be made online, by phone, or through select ticket agents and resellers.
Reservation Cancellation Policy
Cancellations made for any reason outside of 14 days prior to departure will receive a full refund (less the small booking fee charged by our reservation system).
The charter deposit is non refundable within 14 days of the charter date. *If your charter is paid in full, your reservation will be refunded up to the required deposit amount.
Cancellations made for any reason within 3 days (72 hours) of the charter date are subject to the full charter balance being collected. This includes all Food, Drink, & Custom Add Ons. *For charters aboard MARIE L, the minimum cost to book (7 paid tickets) will be collected.
Reservation Reschedule Policy
Our guests can change their charter date and/or departure time without penalty, subject to availability outside of 3 days (72 hours) of your charter date. Guests can also change to a different charter product of equal or greater value without penalty, subject to availability during this time.
A $150 reschedule fee will be charged for any date or time changes made to a reservation within a 3 day (72 hour ) window of the charter date.
Food, Drink, & Custom Add Ons Cancellation Policy
Food orders from our 2023 Onboard Catering Menu can be cancelled or modified and fully refunded outside of 3 days (72 hours) before your charter date and time.
For reservation cancellations made for any reason within 72 hours of the charter date, catering is non-refundable.
Any custom items purchased (specialty drinks, decorations, etc.) are charged to the card on file within the booking at the time of request and are non refundable at any point.
Weather Policy / Captain’s Discretion
Our mission is to provide our guests with a fantastic experience on the water. We do operate in rainy, foggy, or cold weather, but if we feel conditions will not allow an enjoyable experience, we will happily offer rebooking (on a space available basis) or cancellation with a full refund. The Captain has the discretion to determine whether conditions are considered adverse. Casco Bay Custom Charters will make every effort to contact guests 24 hours in advance should there be concern of potentially adverse conditions.
MONHEGAN has a retractable weather enclosure over her aft deck to ensure passenger comfort even in wet or breezy weather. MARIE L has a cabin enclosure over most of her deck, which provides ample dry seating for most groups.
Vessel Change Policy